[Important Notice] Email System Outage: Undelivered Activation Confirmation Emails and Customer Support via LINE

Thank you for choosing DHA MOBILE.

Due to an ongoing global service outage affecting Microsoft cloud services (Microsoft 365 / Outlook), our email transmission and reception systems are currently experiencing disruptions.

As a result, automated activation confirmation emails and email-based customer support are temporarily unavailable. We sincerely apologize for any inconvenience and concern this may cause our customers.

Please find the details regarding the current status and our support arrangements below.

■ Status of SIM / eSIM Activation Requests

[Your Activation Requests Are Being Processed Normally]

All activation requests submitted via our dedicated form have been received successfully. Our team is processing all activations as scheduled. There is no need to resubmit your request.

Regarding Activation Confirmation Emails:
Due to the email system outage, our automated “Activation Completed” confirmation emails cannot be dispatched at this time.
How to Use Your Service:
Even if you have not received a confirmation email, your activation will be completed on your scheduled start date. Please configure your device settings (such as APN) and start using your mobile data on your requested date.

■ Contacting Customer Support

Currently, our web contact forms and support email addresses are temporarily unable to receive or send messages due to this mail server outage.

During this period, if you have any urgent inquiries, please reach out to us via our DHA MOBILE Official LINE Account.

[DHA MOBILE Official LINE Customer Support]

Please add our official account as a friend via the link below and send us your message.

Official LINE Account: DHA MOBILE Official LINE (Click to Add Friend)

*Our support team will respond to inquiries sequentially. When contacting us, providing your Order Number or SIM ICCID will help us assist you more quickly.

Microsoft is actively working to restore the service. Once our email systems are fully recovered and verified, we will post an update on our website.

We deeply appreciate your patience and understanding.

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