Temporary Suspension of Data Usage Check on Web Version of “My SoftBank” (SoftBank Network)

Thank you for using DHA MOBILE.

SoftBank Corp. has announced that the data usage inquiry function on the web version of “My SoftBank” has been temporarily suspended as part of security measures to prevent unauthorized third-party access.

We sincerely apologize for any inconvenience this may cause to customers using the SoftBank network and appreciate your kind understanding.

■ Service Suspended

Data usage inquiry function on “My SoftBank” (Web version)

■ Suspension Period

From Saturday, October 17, 2026, 8:00 AM (JST) – To be determined
* We will update this announcement once SoftBank determines the resumption date.

■ How to Check Data Usage (Request to Customers)

Until the web service resumes, please check your estimated data usage through your device settings.

For iOS (iPhone / iPad):
Go to “Settings” > “Cellular” (or “Mobile Data”) > check “Current Period” under Cellular Data.
For Android Devices:
Go to “Settings” > “Network & internet” > “SIMs” > check “App data usage” or “Data warning & limit”.

* Please note that the usage statistics shown on your device are estimates and may differ slightly from the actual network data recorded by the carrier.

■ Official Carrier Announcement

For more details, please visit the official announcement page from SoftBank Corp.
SoftBank Corp. Official Notice (External Site / Japanese)

【Customer Support】

If you have any questions, please feel free to reach out to our support team.

DHA MOBILE Customer Support

Inquiry Form: https://dhamobile.jp/en/support/postsales/
Phone: +81-3-6634-3757 (Japanese language only / Hours: 9:00 AM – 7:00 PM JST)

We apologize for the inconvenience and thank you for your cooperation and understanding.

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