DHA MOBILE MEMBERSHIP TERMS AND CONDITIONS

DHA MOBILE メンバーシップ 会員規約 (English)

Article 1 (Purpose)

These Terms and Conditions define the matters to be observed by DHA Corporation Co., Ltd. (hereinafter referred to as "the Company") and the members regarding the use of the membership service "DHA MOBILE Membership" (hereinafter referred to as "the Membership Service") provided on the DHA MOBILE ONLINE STORE (hereinafter referred to as "the Site") operated by the Company.

Article 2 (Definition of Member)

A "Member" refers to an individual who has agreed to these Terms and Conditions and completed the enrollment procedures for the Membership Service in accordance with the method prescribed by the Company. Minors may only join with the consent of a parent or legal guardian.

Article 3 (Member Benefits)

1. Members can receive point rewards based on the purchase amount of products on the Site, as well as other benefits specified by the Company.
2. A member's rank is determined based on their cumulative purchase amount, and the point reward rate and benefit details vary depending on the rank.
3. Members can receive various information services such as email newsletters and campaign information. Any communication costs incurred for these services shall be borne by the member.
4. Membership benefits and the rights associated with them cannot be transferred to a third party or exchanged for cash.
5. The Company may change, revise, or abolish the content of the benefits without prior notice.

Article 4 (Point Accumulation Method)

1. Points are awarded for eligible transactions, such as purchasing products or participating in campaigns on the Site designated by the Company.
2. Points will not be awarded for purchases or transactions made outside of the Site.
3. The point accumulation rate, number of points awarded, timing of accumulation, and point expiration conditions shall be determined by the Company, and members shall comply with them.
4. The amount paid using points is not eligible for point accumulation.

Article 5 (Point Validity Period)

1. The validity period of points awarded for purchases shall be 365 days from the date of accumulation.
2. For other points, the validity period separately specified by the Company shall apply.
3. Points that have passed their expiration date will automatically expire and become unusable.
4. The Company shall not be held responsible for any compensation or refund for expired points.
5. If a member loses their membership status, all points held will become invalid, and the member shall have no claim against the Company regarding this.

Article 6 (Point Usage Method and Prohibition of Account Integration)

1. Accumulated points can be used as 1 point = 1 yen to pay for part or all of the product purchase price on the Site.
2. Eligible products and usage conditions for points are determined by the Company and are subject to change.
3. Points cannot be exchanged for cash.
4. In the event of a product return or cancellation, the points awarded for that purchase will be deducted. If a point deficit occurs, the Company may bill the member for the difference.
5. Points can only be used by the member themselves, and usage by third parties is prohibited.
6. Members shall strictly manage their email address, one-time verification codes sent to them, and other account information used to log in to the Membership Service under their own responsibility. The Company shall not be held liable for any damage caused by inadequate management of this information or unauthorized use by a third party.
7. If you hold multiple member accounts under different email addresses, the integration or transfer of purchase history and accumulated points is strictly prohibited under any circumstances due to security and system operation constraints.

Article 7 (Prohibited Actions Regarding Points)

1. Any transfer, resale, pledging, or provision of points as collateral is strictly prohibited.
2. In the event of suspected fraudulent activity, violation of these Terms and Conditions, or violation of laws and regulations, the Company may suspend or cancel point usage, suspend membership status, or take other necessary measures, and the member shall comply with them.

Article 8 (Changes to Registered Information)

If there are any changes to the registered information, the member shall promptly update their information on the Site. If the member fails to update their information, they may not be able to receive benefits.

Article 9 (Withdrawal of Membership)

1. Members may withdraw from the membership at any time. All points and benefits held at the time of withdrawal will become invalid.
2. To request withdrawal, please submit a request via the inquiry form on the Site (https://store.dhamobile.jp/pages/contact).

Article 10 (Loss of Membership Status)

1. The Company may suspend or terminate membership status without prior notice, and all points and benefits held by the member will be forfeited if any of the following apply:
   1. If there is any false statement in the registered information, or if the member fails to update changes, causing hindrance to the Company's business.
   2. In the event of a violation of these Terms and Conditions.
   3. In the event of unauthorized use of points or benefits.
   4. In any other case where the Company deems the member inappropriate.

Article 11 (Handling of Personal Information)

1. The Company collects and uses members' personal information for the following purposes:
   1. For the provision and operation of member benefits and various services.
   2. To provide information regarding events, campaigns, products, and services.
   3. For service improvement, marketing, and statistical data creation.
   4. To respond to inquiries.
   5. For important notices regarding services and systems.
2. The Company shall manage members' personal information appropriately and, in principle, will not provide or disclose it to third parties. However, the following cases are exceptions:
   1. With the consent of the member.
   2. When outsourcing a part of the business to an external contractor (appropriate management and supervision will be applied to the contractor).
   3. When cooperating with national or local government requests based on laws and regulations, and obtaining the consent of the member is difficult.
   4. Based on laws and regulations.
   5. When it is urgently necessary to protect the life, body, or property of the member or a third party, and obtaining the consent of the member is difficult.
   6. When it is particularly necessary for the improvement of public health or the sound development of children, and obtaining the consent of the member is difficult.
3. Members may request notification of the purpose of use, disclosure, correction, suspension of use, or suspension of provision to third parties regarding their personal information held by the Company in accordance with the procedures prescribed by the Company. Upon request, the Company will verify the identity of the requester and respond reasonably and promptly in accordance with laws and regulations.

Article 12 (Changes to and Termination of Terms)

1. The Company may change these Terms and Conditions and their operational content without prior notice to members.
2. When changes are made, they will be posted on the Membership Terms and Conditions page of the Site, which shall serve as notification to members.

Article 13 (Disclaimer)

1. The Company may suspend services or cancel membership registration without notice if a member's data is lost or becomes unusable due to system failures, communication line failures, etc.
2. If a member causes damage to a third party through the use of this service, the member shall resolve it at their own responsibility and expense, and shall not cause any damage to the Company.
3. The Company shall not be held liable for any damage caused by the loss of member data or the inability to use the service.

Article 14 (Language)

The Japanese version of these Terms and Conditions shall be the official contract document. Any translations in other languages are for reference purposes only and have no legal effect.

Article 15 (Governing Law and Jurisdiction)

These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan. In the event that a lawsuit becomes necessary between the Company and a member, the Tokyo District Court shall be the exclusive agreement jurisdiction court of first instance.

Article 16 (Other Precautions and Changes to the Membership Program)

1. If you hold multiple member accounts under different email addresses, the integration of purchase amounts is strictly prohibited under any circumstances.
2. Purchase history made as a guest user without logging in to an account is also excluded from the calculation of cumulative purchase amounts and point accumulation (retroactive application is not possible).
3. If you withdraw from the membership, you will be excluded from the DHA MOBILE Membership, and cumulative purchase history, member rank, and accumulated points cannot be restored under any circumstances.
4. The conditions, benefits, service content, and operation method of this program are subject to change, temporary suspension, or termination without prior notice. Please understand this in advance.