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Inquiry After Purchase

       

    Inquiry Topic *Required
    Name *Required
    Email Address *Required
    Phone Number *Required
    Address *Required
    Current Country / Region of Stay *Required
    Point of Purchase *Required
    Order Number / Receipt Number
    SIM Card/eSIM Plan Name *Required
    Number Shown on the SIM Card/eSIM *Required
    Device Model and Model Number *Required
    Select Any Relevant Issues
    Attachments
    Attaching screenshots of the following screens in advance will help us assist you more efficiently.
    Thank you for your cooperation.

    For iOS devices:
    ・Settings > Cellular
    ・Settings > Cellular > Relevant eSIM
    ・Settings > Cellular > Relevant eSIM > Cellular Data Network
    ・Settings > General > VPN & Device Management

    For Android devices:
    ・Screens showing the relevant network settings
    ・Screens showing the APN configuration details

    If an error message is displayed, please also attach a screenshot of the error screen.
    Attach Images or Files

    Click the buttons below to select the files you wish to attach.
    You can attach up to four files.

    Attachment 1
    Attachment 2
    Attachment 3
    Attachment 4

    Supported formats: JPG, JPEG, PNG, GIF, HEIC, WEBP, and PDF
    Maximum file size: 1MB per file

    Inquiry Details *Required
    Handling of Personal Information
    We use the personal information you provide, such as your name, email address, phone number, and address, for the following purposes: ① To deliver products, provide services, process payments, respond to customer inquiries, provide related after-sales services, and perform other necessary tasks to complete transactions; ② To notify customers of new services and products via email, postal mail, telephone, etc.; ③ To analyze customer usage of services for the development of new services and improvement of existing services; ④ To contact customers in relation to surveys, campaigns, and other activities; ⑤ To customize the content you see on this website to make it easier to understand. For more details on our personal information handling policy, please see our Privacy Policy.

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