This error is often caused by existing profiles. Please follow the steps below:
[Reinstallation Steps]
1. Open Safari and access the profile URL on the product package.
2. Tap “Allow” or “Download”
3. Go to Settings > General > VPN & Device Management > Select the profile
4. Tap “Install” and follow the on-screen instructions.
[If the profile does not appear]
5. Install the “Files” app from the App Store (Apple’s official app)
6. Open it, locate the .mobileconfig file, and tap it.
7. Tap the file and follow step 4 again to install it.
If you have any questions, please feel free to contact our customer support team.
