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Inquiry After Purchase

       

    Inquiry Topic *Required
    Name *Required
    Email Address *Required
    Phone Number *Required
    Address *Required
    Country / Region of Stay *Required
    Point of Purchase *Required
    Order Number / Receipt Number
    SIM card/eSIM Plan Name *Required
    SIM card/eSIM Number *Required
    Device Type *Required
    Device Model
    Select Relevant Issue
    Attachment
    Please attach screenshots that show your settings screen, error screen, SIM card/eSIM information screen, or any other relevant details.
    *The maximum file size is 1MB.
    Inquiry Details *Required
    Handling of Personal Information
    We use the personal information you provide, such as your name, email address, phone number, and address, for the following purposes: ① To deliver products, provide services, process payments, respond to customer inquiries, provide related after-sales services, and perform other necessary tasks to complete transactions; ② To notify customers of new services and products via email, postal mail, telephone, etc.; ③ To analyze customer usage of services for the development of new services and improvement of existing services; ④ To contact customers in relation to surveys, campaigns, and other activities; ⑤ To customize the content you see on this website to make it easier to understand. For more details on our personal information handling policy, please see our Privacy Policy.

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