A: Please follow the steps below:
[For SIM cards]
1. Turn off your device and insert the SIM card into the SIM slot. If you’re using a dual-SIM phone, we recommend slot 1.
2. Turn the device back on, then enable “Mobile Data”, “5G/4G/LTE”, and “Data Roaming”.
3. If the local carrier name and signal appear, your SIM is ready to use.
If the SIM does not connect automatically:
・iOS:
If you have been using another budget SIM, delete its profile and restart the device before manually setting the APN. Go to: Settings > Mobile Data > Mobile Data Network > Enter the APN info from your activation email or product packaging.
・Android:
Connect to Wi-Fi, and go to:
Settings > Network & Internet > Mobile Network > Access Point Names > Add New APN
Enter the APN info from your activation email or product packaging.
Choose authentication type: CHAP (or PAP/CHAP if not working). Save and select the created APN.
[For eSIMs]
1. While connected to Wi-Fi, scan the QR code you received via email using your device’s camera or settings. Use your device’s camera or settings app while connected to Wi-Fi to scan the QR code received via email and add the mobile plan.
2. Enable the eSIM in “Mobile Data” or “SIM Manager”.
Enable the added eSIM via “Mobile Data” or “SIM Manager” settings.
3. If no QR code is provided, manually enter the following info:
APN: [as per your email/product package]
Username: [if required]
Password: [if required]
Authentication: CHAP or PAP/CHAP
4. Confirm that 4G/LTE or 5G is displayed and test internet access.
Make sure the 4G/LTE or 5G signal appears and test internet connectivity.
